- OperatorPopular Pokies
- Established2024
- Game Providers68 providers
- CurrencyAUD
1. Information covered by this policy
This policy applies to information relating to identified or reasonably identifiable players and visitors. The information we handle can vary depending on how you use the website. For example, a visitor who only browses public pages may provide less information than a player who creates an account, makes a deposit, requests a withdrawal or contacts support.
We aim to collect information that is reasonably relevant to operating a casino website and providing the services requested by players. Some information is provided directly by you, while other information is created or collected automatically when you use the website. If you do not provide information that is needed for account operation, identity checks, payments, security or legal compliance, some services or account features may not be available.
This policy may be updated when our practices, services or legal requirements change. The current version will be made available on the website. You should review it from time to time, particularly before submitting new personal information or changing your communication preferences.
2. Information we may collect and why we use it
Depending on your relationship with Nextpokies Casino, the information handled may include the following categories:
- Account details, such as your name, date of birth, contact details, login information and other details needed to establish and administer an account.
- Identity and verification information, which may include copies or details from identity documents, information about your age and location, and information needed to confirm that an account is being used by the correct person.
- Payment and transaction records, including deposits, withdrawals, gaming transactions, payment method details, transaction references and related financial information. Payment information may also be handled by payment providers involved in processing a transaction.
- Communications and support information, including messages, requests, feedback, complaints and records of interactions with customer support.
- Technical, device and usage information, such as an IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, login activity and general information about how the website is used.
- Cookie and similar technology information, including information about preferences, sessions, website performance and interactions with online content.
We may use this information to create and maintain your account, provide gaming and related website services, process deposits and withdrawals, respond to enquiries and provide support. It may also be used to verify identity and eligibility, confirm account ownership, detect suspicious activity, reduce fraud, protect the website and investigate misuse.
Information may also be used to meet applicable legal and compliance obligations, maintain business and financial records, resolve disputes, enforce website terms, improve website functionality, understand service usage and communicate important service messages. Where permitted and in line with your choices, contact information may be used to send marketing or promotional communications. You can withdraw consent to marketing as described below.
We try to keep information accurate and proportionate to the purposes for which it is used. You should provide information that is complete and current, and tell us if relevant account details change.
3. Sharing, security and international handling
We may share information where this is reasonably necessary to provide the website and related services. This can include sharing relevant information with payment providers, identity and verification service providers, technology and hosting providers, customer support providers, security and fraud prevention services, and professional advisers. These service providers should receive only information relevant to the service they provide and may be subject to confidentiality or security requirements.
Information may also be disclosed where required or permitted by law, to respond to a valid legal request, to protect players or the website, to investigate suspected fraud or other unlawful activity, or to establish, exercise or defend legal claims. We do not treat your personal information as something to be sold for unrelated purposes.
Some service providers or systems used to operate an online casino may be located in Australia or in other countries. Where information is handled outside Australia, reasonable steps are taken to support appropriate handling and security, subject to the requirements that apply to the relevant service and information.
Reasonable technical and organisational measures may be used to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, account security processes, monitoring, secure transmission and restricted access for personnel and service providers who need information for their work. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should also protect your login details and avoid sharing passwords.
If you believe that your account or personal information may have been compromised, contact support promptly using the privacy contact details below. We may need to verify your identity before discussing an account or acting on a request.
5. Your privacy choices, retention and contact
You may have rights and choices concerning the personal information held about you, subject to identity checks, applicable requirements and any lawful exceptions. You can ask us to help with the following requests:
- Access your personal information and receive an explanation of how it is being used.
- Correct information that is inaccurate, incomplete or out of date.
- Delete your personal information where deletion is permitted and the information is no longer needed for a lawful purpose.
- Withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is provided.
- Ask questions about the handling, sharing or security of your information.
- Raise a concern if you believe your information has been handled incorrectly or your privacy preferences have not been followed.
To exercise your privacy rights, request access, ask for correction or deletion, or withdraw consent to marketing, email support@nextpokiescasino.click. Please describe your request clearly and, where possible, include the account details needed to locate the relevant information. For your protection, we may ask for reasonable information to verify your identity before providing information, changing account details or completing a deletion request.
A request may be limited or declined where fulfilling it would affect another person's privacy, interfere with security or fraud controls, prevent us from meeting a legal obligation, compromise a legal claim, or require information that we are not permitted to disclose. If information is needed to operate your account, complete verification, process a transaction or meet a legal requirement, deleting it may mean that the account or some services cannot continue.
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer used to identify you.
Marketing preferences do not affect important service communications, such as messages about account security, transactions, verification, changes to services or other information needed to administer your account. If you have a privacy question or are not satisfied with how a request has been handled, contact support@nextpokiescasino.click so the matter can be reviewed.
